Privacy Policy

At Eyelash Aplus, your trust is at the core of everything we do. As a global OEM/ODM supplier of high-quality false eyelashes, we are committed to handling your personal and business information with the utmost care, professionalism, and transparency. This Privacy Policy outlines how we collect, use, share, and protect your data in the course of providing our services.

APLUS EYELASH CO., LTD

Scope of this policy

This policy applies to all data collected through our website, contact forms, email communications, and during the course of any commercial interaction with Eyelash Aplus. By visiting our site or engaging in business with us, you agree to the terms set forth below.

Information we collect

We may collect the following categories of information, either directly from you or automatically through your use of our website:

  • Identification details: full name, phone number, email address
  • Company information: business name, country, shipping/billing address, VAT/tax ID (if applicable)
  • Order records: transaction history, sample requests, service inquiries
  • Technical data: IP address, browser type, time zone, device data (for analytics and troubleshooting)
  • Cookies and usage behavior: via website tracking tools (if consented)

We do not store any payment card data. All financial transactions are handled through secure, third-party payment providers.

Purpose of data usage

We use your data solely for legitimate business purposes, including:

  • Processing and fulfilling sample requests or orders
  • Communicating order confirmations, tracking updates, and changes in service
  • Responding to inquiries and providing customer support
  • Enabling OEM/ODM service customization and file transfer
  • Sending updates about new product releases, catalogs, or promotions (only with consent)
  • Improving website functionality, analytics, and user experience

Our data handling practices are governed by applicable data protection laws and rely on the following legal bases:

  • Your explicit consent (e.g. contact form submission, newsletter opt-in)
  • Contractual necessity (e.g. to fulfill your order or service request)
  • Legal obligations (e.g. for invoicing and recordkeeping)
  • Legitimate interest (e.g. to improve customer service, prevent misuse)

Policy on sharing information with third parties

We only share information when necessary and under strict confidentiality terms, such as:

  • Logistics providers (e.g., DHL, FedEx) for order delivery
  • Payment gateways (e.g., Stripe, PayPal) for secure financial transactions
  • IT infrastructure partners (e.g., hosting, email servers)
  • OEM/ODM file collaborators under contract

We do not sell or rent your data to any third party for advertising or marketing purposes.

International data transfers

As a global brand, we may store or process your data in jurisdictions outside of your country. In doing so, we ensure your data is safeguarded under equivalent legal protection mechanisms such as:

  • Standard Contractual Clauses (SCCs)
  • GDPR-compliant protocols
  • Vendor-specific data protection agreements

Data security measures

We maintain strong safeguards to ensure the integrity and confidentiality of your data:

  • SSL encryption for all online transmissions
  • Restricted access protocols to customer information
  • Regular system updates and vulnerability assessments
  • Staff training in data handling and confidentiality

Data retention period

We only retain data for as long as necessary to fulfill the purpose it was collected for, including:

  • Completing business transactions
  • Meeting legal and accounting obligations
  • Supporting warranty or customer service follow-ups

After this period, your data is securely deleted or anonymized.

Your data rights

You may exercise the following rights at any time by contacting our team:

  • Request access to your personal data
  • Correct or update inaccurate information
  • Withdraw your consent to marketing
  • Request the deletion of your data, unless restricted by law

Please email us at [email protected] with your request. We aim to respond within 3–5 business days.

Use of cookies and analytics

Our website uses cookies to enhance user experience and optimize performance. Cookies help us:

  • Understand user preferences
  • Analyze traffic and popular content
  • Improve website features and navigation

You may disable non-essential cookies via your browser settings at any time.

Policy updates

We may update this Privacy Policy periodically to reflect legal updates or service improvements. Any significant changes will be published on this page, and we may notify you via email if you are a registered client.

Contact and support

If you have any questions or concerns about our data practices or this policy, please reach out to us:

APLUS EYELASH CO., LTD

Aplus committed to protecting your information and fostering lasting business relationships built on trust and transparency. If you have any questions regarding our Privacy Policy, please don’t hesitate to contact us using the details provided above. Thank you for your trust.