Shipping Policy

At Eyelash Aplus, we recognize that fast, safe, and reliable delivery is essential to every business partnership. Whether you’re a wholesaler, distributor, or private label client, we ensure that your orders are packed with care and shipped through trusted carriers worldwide. Our shipping policy outlines everything you need to know about processing times, available methods, costs, insurance, and your responsibilities as an importer.

APLUS EYELASH CO., LTD

Order Processing & Fulfillment Time

Standard Orders: All ready-made stock orders are processed within 1–3 business days after receiving full payment.
OEM/ODM Orders: For customized or bulk production orders, processing times depend on order complexity, packaging design, and volume. These timelines are clearly defined in your quotation or contract.
Orders placed on weekends or public holidays will be queued for processing on the next business day.
Quality control checks are performed before shipment to ensure accuracy and minimize errors.

Shipping Methods & Delivery Options

We partner with leading domestic and international couriers to provide flexible and trackable shipping options:

Domestic (Vietnam): VNPost, GHN, or express courier (1–3 working days).
International Express: DHL, FedEx, UPS (3–7 working days, preferred for time-sensitive B2B orders).
International Standard: EMS, registered air mail, or freight forwarding services (5–14 working days).

Tracking numbers and carrier information are emailed to you once your order has shipped. If you need special delivery terms (e.g., blind shipping, neutral packaging), please let us know during order confirmation.

Shipping Costs & Free Shipping Options

Shipping fees depend on destination country, parcel weight, order volume, and carrier selection.
Free shipping may apply for wholesale or private label orders that exceed a minimum value threshold (as per quotation).
You will be notified of all shipping fees and options in your invoice before payment is requested.
Clients may also arrange pickup via their own shipping accounts or freight forwarders upon request.

International Duties, Taxes & Customs Fees

All international orders are shipped DAP (Delivered At Place) — buyers are responsible for any customs duties, VAT, or clearance charges in their country.
Eyelash Aplus provides accurate invoices and customs declarations to assist in clearance. However, final import charges vary by country and are beyond our control.
Refused or returned shipments due to unpaid duties will incur additional return shipping fees and may be subject to restocking charges.

Shipping Insurance & Damaged Goods

Every order is securely packed to minimize damage during transit.
For large or high-value shipments, we recommend adding shipping insurance (offered on request).
If your parcel arrives damaged or tampered, notify us within 7 calendar days, including clear photos/videos of the damage and packaging condition.
After evaluation, we will provide either replacement, store credit, or partial refund based on the nature of the damage and agreement terms.

Lost, Delayed, or Missing Shipments

If your order is significantly delayed or goes missing in transit, please contact our team with the tracking number and order reference.
We will coordinate with the carrier to initiate an investigation and assist with locating the parcel.
Compensation or re-shipment will be offered where appropriate, based on investigation outcome and client relationship terms.

Split Deliveries & Backorders

In some cases, particularly for OEM orders, we may split your order into multiple shipments for logistical efficiency.
All parcels will be clearly labeled and tracking numbers will be provided per shipment.
Backordered items will be shipped as soon as they become available — at no additional charge unless agreed otherwise.

Change of Shipping Address

To request a change of delivery address, please contact our team within 12 hours of placing your order.
Changes requested after dispatch may not be possible or may incur redirection fees.

Delivery Confirmation & Receipt

Aplus considers an order delivered when the tracking status shows “Delivered” by the carrier.
Please inspect all items upon receipt and report any issues within 7 calendar days to ensure eligibility for support.
For B2B customers, especially with third-party warehouses or dropshipping hubs, we recommend internal inspections upon arrival.

Contact & Logistics Support

If you have questions about your shipment, special delivery requirements, or would like to arrange consolidated freight for large volumes, please contact:

Aplus Logistics Support

Email: [email protected]

Available: Monday to Friday, 9:00 AM – 6:00 PM (GMT+7)